The app is your direct link to us. The IT button lives on your taskbar, waiting for you to need us. One click and you are transported to all the information you want to get the help you need.
Got a problem? Log a ticket. Need information? Check out the training. Something weird going on? Check the alerts. |
Throw away your sticky note. Now you have an IT button on your taskbar, at the bottom of your desktop screen. This clever little button gives you access to:
PHONE NUMBERS
Call the main line, or call your tech directly on their ddi. EMAIL
Email us a job request, email your account manager, or email accounts. INSTANT CHAT
Fire up a chat window and chat to someone right now. You don't need to worry if your Outlook is not working correctly, or if you have deleted a file by mistake. Now, you can go directly to the person who can help you.
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The App
The app (aka ticketing portal) will guide you through the process to create a support ticket. The portal has pre-defined questions, so that your issue can be resolved as quickly as possible, because your dedicated tech has all the information they need to get started.
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You will also have the ability to assign users to "Admin" status. Admin users are able to add training, events and alerts for all user to view.
Admins have a number of additional option in their app, including the ability to see what training your team has viewed, the ability to view the "Account" where you see details of your subscription, view details of the users registered to the app, assign rights to users , Add training resources. Add events. Add Alerts. View the reports. View all users support tickets.
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Reports
Only admins are able to view the company wide reports. These reports will tell you various things about your network including the status of your backup solution, your antivirus status, security assessment details, network assessments, border reports and more.
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Tickets
As an admin, you will be able to view all the support tickets that your team create. This allows you to have a system-wide view of the types of issues your team is experiencing, which could alert you to a potential issue on the network, or of a potential training gap. This allows you and your managers to anticipate issues, allowing for a smooth running operation.
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Alerts
Admins are able to create Alerts. These alerts could be used for any information that you may wish to alert your team of, such as a maintenance outage your phone provider has made you aware of.
You can even use this system for non-IT related alerts such as roadworks occurring outside your building. |
Users
Admins have control over the users subscribed to your subscription, including adding or removing admin rights, restricting users from logging in and password resets.
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When signing up, or joining a current subscription, each user has the option to choose to sign in using Microsoft credentials (if you already have an Office 365 subscription), or to use a traditional username & password.
We highly recommend using your Microsoft 365 credentials, as these are secured by Microsoft, and then there is one less password to remember. In addition, if you use your Microsoft credentials, the app will recognise you, and automatically sign you in. |